RETURN & REFUND POLICY
OUR RETURNS AND REFUNDS SUMMARY: (Detailed explanation below)
When your package arrives, the best thing is to record the opening on video, showing the package was unopened before.
If there is an error, send the video with query of your issue here: email@example.com
We will reply to you within 24 with next steps what to do next, we deal with all the refund and returns issues individually, making sure you get the support you need to be satisfied with our services.
Our policy lasts 14 days. If 14 days have gone by since your order arrived, unfortunately we can’t offer you a refund or exchange. To start your return procedure we will need to see the proof of date when did the package arrived and in what shape was the products at the time of you picking up your order. Videos will work the best here. Just make sure to take a short video showing us opening of the package. If your package will be fine, just delete the video, if there is something wrong, recording a video is a great fundament for return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned: products that are intimate or sanitary goods. We do not accept sending us any hazardous materials, or flammable liquids or gases.
Additional non-refundable items are gift-cards, some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To start your return procedure first email us at firstname.lastname@example.org and let us know what is wrong.
RETURNS OF DAMAGED GOODS ARE FREE, WE WILL COVER THE SHIPPING FEES, IF PROVEN WE HAVE SENT YOU A DAMAGED GOODS.
2. NO REFUND/RETURNS IF:
Any item is not in its original condition, got damaged or has missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
To start refund procedure first email us at email@example.com. Then we will inform you what steps to take. When and how to return the item Then we will inspect inspect the item, send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to start exchange procedure. However, we cannot guarantee your item will be exchanged, especially if the item went out of stock or for other reasons is unavailable at our store at the time you apply for exchange.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
5. SHIPPING RETURNED ITEM
To return your product email us first with your issue about the item, to start the exchange procedure: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.